Create It 3D: Privacy Policy

At Create It 3D, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By using our website and services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information when you interact with our website or place an order. This may include:

Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment details.
Technical Information: IP address, browser type, operating system, and device information collected through cookies or other tracking technologies.
Transaction Data: Information about the products you purchase, payment details, and shipping information.

2. How We Use Your Information

We use the information we collect to:

Process your orders: Fulfill and deliver the products you purchase, process payments, and manage returns or exchanges.
Improve customer service: Provide you with a personalized experience, respond to your inquiries, and improve our products and services.
Marketing: Send you promotional emails or newsletters (with your consent). You can opt out at any time by following the unsubscribe link in any email or contacting us directly.
Legal Compliance: Comply with legal obligations, such as fraud prevention or reporting to authorities when required.

3. Payment Information

When you make a purchase, we do not store your payment details (credit card numbers or bank account information). All payments are processed through PayFast, Yoco and Ozow, both of which use industry-standard encryption to protect your data.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website by:

Keeping you logged in during your session.
Analyzing traffic and behavior on our site to improve functionality.
Serving relevant advertisements or promotions.
You can manage or disable cookies through your browser settings, but this may affect the functionality of certain website features.

5. Sharing Your Information

We do not sell or trade your personal information to third parties. However, we may share your data with:

Service Providers: We may share your information with trusted third-party service providers, such as RAM Couriers, to fulfill orders or process payments. These companies are obligated to keep your data secure and use it only for the intended purpose.
Legal Compliance: We may share your information if required by law or in response to legal processes, such as court orders or government requests.

6. Data Security

We take reasonable precautions to protect your personal information. Our website is protected by SSL encryption, and we use secure payment processors to safeguard your payment details. However, no online system is completely secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

As a customer, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal data, subject to any legal obligations we may have.
Opt-out of Marketing: Unsubscribe from our newsletters and marketing emails at any time by clicking the unsubscribe link or contacting us directly.
To exercise any of these rights, please contact us at support@createit3d.co.za.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media sites or payment processors. This Privacy Policy does not apply to those external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements. Once it is no longer needed, your information will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you of any material changes. Please review this page regularly for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is being used, please contact us:

Email: support@createit3d.co.za
Phone: +2776 456 7617
Address: Flat 10F, 98 Barondale Road, Newlands West, Durban, Kwa-Zulu Natal, South Africa, 4037.