Code of Conduct
This Code of Conduct outlines the principles and standards that govern how Create It 3D (Pty) Ltd conducts business with customers, suppliers, partners, and the public.
1. Commitment to Integrity
Create It 3D (Pty) Ltd operates with honesty, transparency, and accountability in all business activities. We do not engage in deceptive marketing, misleading product representation, or unfair business practices.
2. Product Transparency
We strive to provide accurate product descriptions, images, specifications, and pricing. While occasional errors may occur, we correct them promptly and transparently.
We do not intentionally misrepresent product capabilities, performance, or availability.
3. Fair Dealing
We treat customers, suppliers, and partners fairly and respectfully.
We do not tolerate fraudulent transactions, abusive behaviour, or unlawful use of our services.
4. Customer Service Standards
We are committed to:
- Responding to customer enquiries in a timely manner
- Providing clear communication regarding orders and services
- Resolving legitimate concerns fairly and professionally
5. Compliance with South African Law
Create It 3D (Pty) Ltd complies with applicable South African legislation, including but not limited to:
- Consumer Protection Act (CPA)
- Electronic Communications and Transactions Act (ECTA)
- Protection of Personal Information Act (POPIA)
6. Data Protection
We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.
7. Intellectual Property Respect
We respect the intellectual property rights of others.
Customers submitting files, designs, or artwork for services confirm that they have the legal right to use and reproduce such materials.
8. Responsible Use of Services
Customers may not use our services or products for unlawful, harmful, or prohibited purposes.
We reserve the right to refuse service where misuse, fraud, or illegal activity is suspected.
9. Ethical Manufacturing & Supply
We aim to work with reputable suppliers and manufacturers who meet reasonable quality and safety standards.
10. Continuous Improvement
We are committed to improving our products, services, systems, and customer experience.
11. Reporting Concerns
If you believe we have not adhered to this Code of Conduct, please contact:
Create It 3D (Pty) Ltd
Company Registration Number: 2024/502192/07
Email: support@createit3d.co.za
Phone: +27 76 456 7617