Privacy policy
Effective Date: 11 February 2026
This Privacy Policy describes how Create It 3D (Pty) Ltd collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Company Information
Registered Name: Create It 3D (Pty) Ltd
Registration Number: 2024/502192/07
Registered Address:
98 Barondale Road
Newlands West
Durban
4037
South Africa
Website: https://createit3d.co.za
Email: support@createit3d.co.za
Phone: +27 76 456 7617
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you place an order, request a quote, or contact us:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Company details (if applicable)
- Order and purchase history
2.2 Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on site
2.3 Uploaded Files
If you upload CAD files, STL files, STEP files, images, or technical drawings for quoting or production purposes, those files are stored securely and used solely for the requested service.
3. How We Use Your Information
Your information may be used to:
- Process and fulfil orders
- Provide 3D printing, scanning, engineering, and fabrication services
- Respond to enquiries and support requests
- Send order confirmations and tracking updates
- Prevent fraud and verify payments
- Improve our website and services
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
4. Legal Basis for Processing (POPIA)
We process your personal information based on:
- Your consent
- The necessity to fulfil a contract (orders or services)
- Compliance with legal obligations
- Legitimate business interests
5. Sharing of Information
We may share limited personal information with:
- Courier companies (for delivery purposes)
- Payment providers (PayFast, Yoco, Ozow)
- Website hosting and Shopify platform services
- Professional advisors or legal authorities if required by law
All third-party providers are required to maintain appropriate security standards.
6. Payment Security
Payments are processed through secure third-party gateways including PayFast, Yoco, and Ozow. We do not store full credit or debit card details on our servers.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders and services
- Comply with tax and legal requirements
- Resolve disputes
- Maintain business records
8. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion where legally permissible
- Object to processing under certain conditions
- Lodge a complaint with the Information Regulator of South Africa
9. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and improve functionality.
You may disable cookies in your browser settings, but this may affect certain website features.
10. Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse.
However, no online transmission or storage system is 100% secure.
11. International Transfers
Some of our service providers (such as Shopify or payment processors) may store data outside South Africa. We ensure that appropriate safeguards are in place for cross-border transfers.
12. Intellectual Property & Uploaded Files
Client-uploaded design files remain confidential and are used strictly for quoting, design, and production purposes unless otherwise agreed in writing.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Email: support@createit3d.co.za
Phone: +27 76 456 7617
Website: https://createit3d.co.za